COASTAL PACIFIC UPDATE
Work is continuing at pace on the reinstatement of the Main North Line following November’s Kaikoura earthquake. Parts of the line are open for freight goods and crews are working fast in both directions but higher safety standards and ongoing seismic events mean that passenger services will be delayed longer than freight. Because of this, it is unlikely that the Coastal Pacific will operate this summer season (September 2017-April 2018).
The Coastal Pacific will be back to service as early as possible for the 2018/2019 season and it is hoped the season will be extended if possible. This could mean an earlier start date than September 2018. We will continue to keep you updated as a return to service date becomes clearer. In the meantime we can book coach transportation for you between Picton and Christchurch.
The Midland train line between Christchurch and Greymouth will be out of action for at least six weeks following a 300ha fire in a remote part of the South Island over the weekend.
The TranzAlpine is now cancelled until 20 March 2017
Full refunds are being offered as well as replacement bus services which if accepted you will receive a 50% refund off your fare paid.
As the road was not damaged, bus replacements are available for affected passengers. This bus will depart from the Christchurch and Greymouth Railway Stations on the same timetable as TranzAlpine currently operates.
CANCELLATIONS & REFUNDS
Please contact us with your booking reference number to request cancellation.
We will keep you updated if any of the above circumstances change. Please don’t hesitate to contact us if you have any queries.
Yes, as all scenic train, bus & ferry services in New Zealand are 'Reserved Seating/One Class' services, so it is recommend that you make a reservation in advance, as there is no guarantee that there will be seats available on the day you want to travel.
If you want to make a reservation, click on the orange 'Add to Cart' icon and and a reservation request form will be displayed.
The travel 'Search Results' displayed, will include all bus, train, ferry services, tours and travel journeys that are available for the travel route that you have requested.
When completing your 'reservation request' you acknowledge that you are fully aware of the 'Booking/Amendment/Cancellation/ Refund' Conditions of your reservation/s.
All train, bus and reservations must be made at least 24 hours prior to travel date and time.
You can pay for your booking or pass by a Visa or Mastercard debit or credit card. If you live in New Zealand you can also pay via direct credit to our bank account by selecting the Account2Account and paying from your account directly into ours.
You will be travelling on an ‘Electronic’ Ticket which is emailed to you, so there is no need to have a ticket.
It is strongly recommended that you print out your ‘E-Ticket’ and include it with your other travel documents. Failure to do so, may result in disruption of your travel plans and additional fares to be paid.
Valid photo ID may be required on check in.
You are entitled to check in 2 pieces suitcases per person with a maximum total weight of 40kgs (or 20kgs per suitcase) per person.
Size must be no more than 200 linear cm (height plus length plus width).
Each fare paying passenger can take one small hand bag and/or personal items such as camera, coat, etc, on board. Passengers are responsible for all carry on luggage.
Unaccompanied luggage will not be carried on any long distance passenger train services, bus or on any Cook Strait ferry service.
All luggage should be covered by independent insurance.
Bringing your bike, board, skis or baby buggy aboard is fine, but space is limited. There will be an additional charge for carrying extra items like surf boards, bicycles or skis. Because of space demands, bicycles will be limited to four per train service and we recommend that you book your bike on in advance to secure a place at $10.00 per bike. You may also be requested to remove, fold, or cover some parts of your bike.
Oversized luggage is classified as any item that is heavier than 25kg or exceeding total dimensions of 158cm
Bicycles must be collapsed down (both wheels removed from the frame) with handlebars turned sideways and the chain covered. Bicycles presented in this fashion will be accepted for travel and counted as one of your two Checked Luggage entitlements. If your bicycle is not collapsed down then it will be regarded as Oversize Luggage.
f you are bringing a bicycle that is not collapsed down, please contact us in advance of travel so we can inform the driver. This may make it easier for him/her to leave space for your bike, although we cannot guarantee carriage on any specific travel date or service. Please see the oversize luggage information above regarding services which are unable to accommodate bikes. st of other traveller’s luggage and driver safety, all bicycles must have the pedals removed and the chain covered. The charge for bicycles that are not collapsed down is $10.00 per bike, per individual bus connection. This is payable to the driver.
Travelling with a Wheelchair or Mobility Scooter
If the wheelchair or mobility scooter cannot be collapsed down to fit the Checked Luggage size and weight dimensions, then the Oversized Luggage policy applies.
Sporting equipment, such as surfboards, golf clubs, canoes and bicycles, can be carried on our vessels, for an additional cost of $15 per item.
Animals or pets are not permitted on any long distance passenger trains or bus except for seeing-eye dogs.
Long distance passenger train, bus or ferry services do not carry un-accompanied luggage or freight.
Pets (except for see-eye dogs) are not allowed in the passenger areas of any Cook Strait ferry.
Other animals can be carried on any Cook Strait ferry but are subject to the terms of carriage of the ferry operator.
Train, Ferry & Coach staff are highly trained in supporting passengers to make their trip enjoyable.
Under New Zealand law all long distance passenger train and bus services are non smoking services.
There are short smoking stops at various points within your journey where you can stop, stretch your legs.
On Cook Strait ferry services, there is a smoking area on each ferry.
It is recommended that you have travel insurance when travelling, to cover your luggage, personal belongings, medical/hospital care and trip disruption and trip cancellation.
If you have medical insurance in your own country, please check with your medical insurer as to what level your insurer will cover you to before leaving your country.
If you require travel insurance or require to top up your medical/travel insurance, please contact your professional travel agent for advice.
Seating assignment on all long distance passenger trains services is done on ‘Check In’ on the day of travel.
Seating requirements can be requested at the time of a reservation being made. Any seating request can not be guaranteed unless it is for medical reasons.
Final check in time for all long distance passenger train services is 30 minutes before scheduled departure time.
Final check in time for foot passengers on a Cook Strait ferry service is 45 minutes before scheduled sailing time or 1 hour for passengers taking a vehicle.
Final check in time for bus services is 15 minutes before scheduled departure time.
Meals and/or refreshments are not included your train fare. You can pre purchase meals before you travel, please contact us for details.
Each train has a Cafe Carriage, where you can purchase alcoholic/non alcoholic drinks, snacks and light meals.
Train Services & Ferry Services
A Child is from 2 years up to 14 years travelling with an Adult.
A Child under 14 years must be accompanied by an adult or guardian 18 years and over and can not travel by alone.
If a Child aged 14 years or younger travelling with an adult or family, a ‘Child’ fare applies. If travelling alone, an ‘Adult’ fare applies.
An infant is a child 1 month to 23 months travelling with an adult (Over 18 years) being a parent or guardian.
An infant must be carried on the adult’s lap in order to travel free. If a seat is required, then a ‘Child’ fare must be paid for. Infants must be named at time of booking as passenger numbers are limited.
A Child is from 3-12 years travelling with an Adult.
All children aged between 7 and 12 may travel as unaccompanied minors on direct services only. Children travelling on routes requiring a tarnsfer must be accompanied by an adult or guardian 18 years and over
An Infant is a child 0-3 years travelling with an adult (Over 18 years) being a parent or guardian. An infant must be carried on the adult’s lap in order to travel free. If a seat is required, then a ‘Child’ fare must be paid for. nfants must be named at time of booking as passenger numbers are limited.
Yes, a NZ$ 5.00 booking fee will apply to all online reservations/bookings.
All long distance trains and ferry services have toilet facilities onboard. InterCity bus and coaches do not have onboard toilet/washroom facilities except for the Starlighter over night services.
Intercity services do stop regularly for comfort breaks on route.
All Great Sights and most Newmans services have a onboard toilet & washroom facilities.
Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.
Long distance bus and coach services do not drop you off at your accommodation. Most stops in major cities are within close proximity to all the main backpackers and hotels.
If you have special requirements, require accessibility assistance please call us to discuss your needs so we can help make your journey as comfortable as possible.
For train travel, mobility-impaired passengers, wheelchair hoists provide access to the café car from platform level. Up to 2 spaces for wheel chairs are available in the cafe car, and each cafe car has a disabled public toilet as well as a hearing loop for hearing-impaired passengers.
Passengers travelling on InterCity, Great Sights and Newmans services must be able to stand on their own legs when assisted by the driver.
InterCity, Great Sights and Newmans drivers will not be in a position to carry passengers on and off buses or coaches.
Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points.
Drivers are not permitted to participate in carrying on passengers due to health and safety reasons.
For ferry travel, mobility-impared passengers can be accommodated. Interislander takes very seriously its responsibility for the safety and comfort of all passengers. While onboard ask any of the crew at any time for assistance - they are only too happy to help.
A minor is deemed by InterCity Group to be someone aged 7 -12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.
InterCity Group will carry unaccompanied minors on InterCity and Newmans Coach Lines services provided that an unaccompanied minor form has been completed fully, has been signed by at least one legal guardian, a copy held by InterCity Group and a copy held by the unaccompanied minor. It is important all legal guardians read and understand the unaccompanied minor form before signing it.
A booking for an unaccompanied minor cannot be confirmed until an unaccompanied minor form has been fully completed. Ticketing a booking without an unaccompanied minor form being completed may result in cancellation of the reservation or a refusal of carriage.
An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service.
Effective immediately, children aged between 7 and 12 may travel as unaccompanied minors on direct services only.
Children travelling on routes requiring a transfer must be accompanied by a guardian aged 18 or over.
The driver will request to see the unaccompanied minor form before accepting the minor for travel. Where possible InterCity and Newmans drivers will seat unaccompanied minors in rows 2-5. This is not guaranteed and is a stated intention only.
InterCity Group reserves the right to refuse carriage should the correct forms not be completed and held prior to travel.
Click to download the unaccompanied minor form (Adobe Acrobat format (file size 45 KB)
An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service.
The driver will request to see the unaccompanied minor form before accepting the minor for travel.
A train ‘Travel’ day can be – one way ‘Point to Point’ train like Auckland to Wellington, return ‘Same Day’ day travel like:
To make individual train, bus or ferry travel reservations, please visit Plan my Journey on the top of your website and log into your account. You can build your itinerary and then send it to us when you are ready. Alternativaly, please contact our New Zealand Travel Team. Details will be shown on your pass.
You can change a train, bus or ferry travel date up to 24 hours prior to departure, subject to availability.
No. The Rail or Bus Passes do not include the extra items like bikes, extra luggage, etc. You will need to book and pay for these costs separately for each train, bus, coach and/or ferry sector travelled.
The cost for a bike or extra luggage on a bus, coach or train service is NZ$10.00 per travel sector travelled and NZ$15.00 per ferry sailing/crossing per item.
A Rail or Bus Pass cannot be transferred to another person.
You will be emailed your travel e-ticket/Itineraries of your travel sector/s containing the departure dates, departure/arrival times and check-in times to the email address that was given in the original purchase of your Pass.
You can turn up to for any service with your Rail or Bus Pass numbers, however you are not guaranteed a seat on the train, bus or ferry service if you have not made a prior booking or reservation.
A Rail or Bus Pass does NOT guarantee a seat on The Auckland to Wellington train, the Christchurch to Picton train or the Christchurch to Greymouth train, any regional or long distance bus services or foot passenger space on a Cook Strait ferry service unless a reservation has been made.
Already Purchased your Pass ?
If you have already purchased your pass and would like to Plan Your Journey, please select the My Booking tab on the main menu, and sign into your account - from here you can build your journey and save this to come back to later or submit your request to us so we can reserve your journeys and send your updated pass.
Have not yet Purchaed your Pass ?
If you have not yet purchased your pass and would like to build your journey and then work out what type of pass is best for your needs, simply start adding your journeys to the Journey Cart. You can then save your details by creating an account, purchase the applicable pass and then send us the journey details to reserve for you or submit your request and we can advise which pass best suits your needs.
Not all journeys are included with the pass and these will display with addtional prices if applicable.
All journeys are subject to availability and we will contact you should the service you have requested not be available.
If you need any further assistance, please don't hesititate to contact us.
Please call 0800 ARRIVAL(0800 277 482) for Arrival and Departure Updates
Should your service be cancelled for any reason you will be contacted if there is time or advised when you turn up at the station. If a bus replacement can be organised, you will be offered this option.
A processing fee as stated on your e-ticket will be charged on top of any fees imposed by the operator.